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Privacy Policy

Ohana Private Charters (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website, services, and bookings.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, billing details, and booking preferences.

  • Booking & Event Information: Charter dates, passenger details, catering and event requirements.

  • Payment Information: Processed securely through third-party payment providers (we do not store full credit card details).

  • Website Data: Information automatically collected such as IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your personal information to:

  • Process and manage your bookings and payments.

  • Provide customer service and respond to enquiries.

  • Communicate important updates, confirmations, or changes to your charter.

  • Send marketing communications (only if you have opted-in).

  • Improve our website, services, and guest experience.

  • Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

  • Service Providers: e.g. booking systems, payment processors, catering partners.

  • Legal Requirements: if disclosure is required by law, regulation, or legal process.

  • Business Operations: trusted partners involved in delivering your charter experience

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no system is completely secure, and we cannot guarantee absolute security of your data.

5. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver relevant advertising. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Correct or update your information.

  • Opt-out of marketing communications at any time.

  • Request deletion of your personal data, subject to legal obligations

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

8. International Visitors

If you access our services from outside Australia, you consent to your information being processed in Australia.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us:

Ohana Private Charters

Email: bookings@ohanacharters.com.au

Phone: 0438 005 566

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